What to expect, before you board.
The short answers to the things people ask the booking office every day.
Reserving a seat
You can reserve three ways: on this site, on WhatsApp, or by calling the UAN. Whichever you use, the office holds the seat in your name — nothing is charged online and this website never asks for card or bank details.
Paying
You pay at the terminal counter. Booked seats are cancelled automatically three hours before departure unless the ticket has been purchased, so buy your ticket at the counter before then to keep your seat. The full rules are in the terms of travel.
How early should I arrive?
If you have bought your ticket, arrive at least twenty minutes before departure to collect it from the counter. Buses leave on the hour they are booked for; the driver will not hold the bay for a late passenger when the road ahead is long.
Choosing where you sit
When you reserve here you choose the actual seat, not just the bus. On the Sleeper and Premium Plus the single seats on the right-hand side go first, so book early if you want one.
Travelling with children
Children travel with the adult who books them. A small child on a lap does not need a seat of their own; anyone who needs a seat needs a reservation, so tell the office how many are travelling.
Women travelling alone
Tell the office when you reserve and they will seat you accordingly. The booking staff do this every day and will not need it explained.
Identification
Carry your CNIC. It is occasionally checked at the terminal and on the road, and it is what the office needs if anything has to be traced after your journey.
Changing or cancelling
Call the UAN as early as you can. A seat given up with notice can be resold and the office will do what it can for you; a seat abandoned at departure time cannot. See the terms of travel.
Breaks on the road
Long services stop for food and prayer. The driver announces how long the stop is — stay within sight of the bus, because it leaves on the time he gives.
If something goes wrong
Call the UAN and ask for the booking office rather than the terminal. Give the date, the route and the departure time and they can find your reservation.