What you can bring.
A bus ticket includes 25 kg of luggage; a HiRoof ticket, 10 kg in one small hand bag. For anything more, ask the terminal staff, or send it as cargo.
On a bus
25 kgPer passenger, on every Moon Ways bus. Put your name and phone number on every bag.
On a HiRoof
10 kgPer passenger, as one small hand bag.
With you
1 small bagFor the things you need on the road. It sits under your seat or on your lap.
More than that
Ask the staffThe terminal staff will tell you before you travel. For big loads, cargo is the way.
Keep these in your hand bag
Cash, jewellery, phones and chargers, medicines, documents and keys. Nothing valuable or that you will need on the road should go in the hold.
Not allowed, anywhere on the bus
- Weapons and ammunition
- Fireworks, gas cylinders, petrol, kerosene or any fuel
- Acids, chemicals and anything that leaks or smells strongly
- Illegal goods of any kind
- Animals of any kind, as luggage or as cargo
Fragile things
Pack them well and tell the counter when you hand them in. Glass, screens and electronics travel at your own risk.
If a bag goes missing
Tell the crew or the counter at the arrival terminal straight away, with your bag tag, or call the UAN. Then lodge it through the complaint form so it gets a reference number.